Blurred yellow and black gradient background
Line drawing of a yellow duck with an orange beak, shown from the side, flying against a black background.
Text that reads 'returns from' in a stylized font with orange and white colors on a black background.

the returns form is at the bottom

Please note: Refunds typically take 5–10 business days to appear in your account. I aim to process all refund or exchange requests within 24 hours of receiving your return or form submission.

A. Changed your mind?

  1. Fill in the returns form and select the appropriate reason.

  2. Post the item to the following address:
    5 Lower Church Street
    Cuddington
    Bucks
    HP18 0AS
    UK

  3. Once I receive the item, I’ll issue a full refund.

B. Item faulty or not as described

  1. Fill in the returns form and select the appropriate reason.

  2. I’ll email you a prepaid Royal Mail returns label, which includes:
    • A PDF you can print at home
    • A QR code you can show at a Post Office (they’ll print the label for you)

  3. Once I receive the item, I’ll issue a full refund.

C. Want to keep the item and get a 50% refund?

  1. Fill in the returns form and select the appropriate reason.

  2. I’ll issue you a 50% refund—no need to send the item back.

D. Exchange for a different size or colour

  1. Fill in the returns form and select the appropriate reason.

  2. I’ll email you a prepaid Royal Mail returns label (PDF + QR code included).

  3. Once I receive the item, I’ll issue a full refund.

  4. You can then order your preferred size or colour from the shop as usual…or you can order the replacement straight away of course.

Drawing of a yellow duck standing on a purple skateboard, with lines indicating forward motion.
Drawing of a boiled yellow rubber duck with an orange beak, floating with three white lines indicating movement against a black background.